CChatmount
Dashboard

Advanced Integration

Custom Domains

Point a subdomain like support.yourcompany.com at Chatmount via a CNAME record so visitors stay on your domain throughout the conversation.

What it does

Removes the Chatmount-hosted origin from any URLs the user sees. Chats will load from support.yourcompany.com instead of services.chatmount.co; assets and analytics events follow the same domain.

Setup

  1. Open the Custom Domain settings

    From the agent dashboard, go to Settings → Custom Domain.

  2. Enter your subdomain

    Pick something like support.yourcompany.com — most teams use a third-level subdomain rather than the apex.

  3. Add the CNAME record

    Chatmount will show the exact CNAME target. Add it via your DNS provider (Cloudflare, Route 53, Namecheap, etc.). Propagation typically takes minutes; can be up to several hours.

  4. Save and verify

    Save the settings; we’ll verify the CNAME and provision a TLS certificate automatically. Once green, the domain is live.

Verification

After CNAME propagation, visit your subdomain in a browser. You should see the chat shell load just like the Chatmount-hosted version. The widget script will also serve from your subdomain, so update your embed snippet:

Replace https://services.chatmount.co/embed/... with https://support.yourcompany.com/embed/....

Notes

  • Apex domains (yourcompany.com without a subdomain) typically can’t take CNAME records — use a subdomain or your DNS provider’s ALIAS / ANAME equivalent
  • One subdomain per agent. Multi-agent workspaces can use a wildcard (*.support.yourcompany.com)
  • TLS certificates auto-renew. No action needed on your end

Related

Help Page Proxy

An alternative — keep your existing apex domain and proxy /help via rewrites.

JavaScript Embed Script

Where the embed origin is set.