Floating Initial Messages

A small bubble with one or more lines of text, anchored above the chat launcher. Clicking it opens the chat. Dismissing it (close X) hides it for the rest of the session.

Different from Custom Initial Messages, which appear inside the chat panel after the user opens it. Floating messages live outside the panel and are designed to get the user to open it.

window.chatmountConfig = {
  showFloatingInitialMessages: true,
  floatingInitialMessagesDelay: 2,
  floatingMessagesOncePerSession: true,
};

Fields:

• showFloatingInitialMessages (boolean, default false) — toggles the feature
• floatingInitialMessagesDelay (number, seconds, default 2) — delay before the bubble appears
• floatingMessagesOncePerSession (boolean, default true) — show once vs. every page load

• Wait at least 5–10 seconds — instant pop is jarring
• One bubble per session unless the user shows clear intent (scrolled to pricing, abandoned a form)
• Keep the line short — earn the click with one tight prompt