Help Desk overview

Without Help Desk, your agent answers questions one-on-one and that’s it. Turn Help Desk on and the agent gains a triage mode — every conversation becomes a tracked ticket, can be assigned to a specific team member, scheduled for follow-up, and translated on the fly. The conversational interface stays the same; what changes is the workflow underneath.

• Email — Connect a forwarding address; incoming emails become tickets with the agent drafting replies. Pairs with Email settings for the auto-reply config.
• Ticket assignment— Round-robin or rule-based routing across your team members. Tickets land in the right person’s queue automatically.
• Scheduling — Calendar integration so the agent can book follow-up calls inside the conversation. The user picks a slot; the calendar invite goes out.
• Translation — Real-time translation of incoming and outgoing messages. Useful when your agent is configured in English but customers write in any language.

Each sub-feature has its own settings page under Help desk in the agent sidebar.

Help Desk and all four sub-features are Pro tier. Sub-Pro accounts see the standard upgrade overlay on each page, with the same single-Pro pricing card pattern used across other Pro features.

• Free / Hobby / Standard — pages render with the upgrade card overlay
• Pro / Enterprise — all sub-features available, no overlay