24/7 inquiry coverage
Treatment questions, opening hours, doctor availability, package prices — answered at 11pm Sunday exactly as at 11am Monday, on website, WhatsApp, and Instagram.
AI Chatbot · Clinics & Med-Spas
AI Chatbot for Clinics
That Answers While Your Front Desk Is Busy
The economics of a clinic's front desk are brutal: roughly 35% of inbound calls go unanswered because reception is checking in the patient standing at the counter, about 45% of new-patient inquiries arrive outside 9-to-5, and every one of those missed contacts is $200–850 of treatment value walking to the clinic next door. Chatmount is the AI front desk for walk-in clinics, polyclinics, and med-spas: it trains on your own website and answers treatment, pricing, package, and timing questions 24/7 on your site, WhatsApp, and Instagram; books appointments straight into your calendar via Cal.com, Calendly, or Google Calendar; captures patient details as consented, scored leads; and flags anything urgent to your staff in real time. Your receptionists keep doing what only humans can do — caring for the patient in front of them — while the AI makes sure nobody who inquires ever hears silence.
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The clinics & med-spas chatbot challenge
Walk-in clinics, polyclinics, and med-spas live on inquiry volume that arrives on the phone, on WhatsApp, and through Instagram — and dies at a busy front desk. Unlike hospital systems, there is no call center: the person answering the phone is the same person taking payments, managing the queue, and calming the waiting room. Every missed call or ignored DM is a consult, a filler session, or a physio package booked somewhere else the same evening.
Med-spa and aesthetic patients add a second dynamic: they price-shop at night. Laser hair removal packages, dermal fillers, dental whitening, physiotherapy sessions — prospective patients compare three or four providers on Instagram and Google after work, and message the ones whose prices and availability they can actually find out. A clinic whose AI front desk answers the price question at 11pm — accurately, from the clinic's own price list, in English, Hindi, Arabic, or Malayalam — is the clinic that gets the booking. In India and the Gulf, where WhatsApp is the default patient channel and staff are stretched across languages, this is less an upgrade than a missing organ.
Where clinics & med-spas teams hit limits
The recurring problems we see — and how Chatmount addresses each.
- Problem
A third of calls ring out because the front desk is handling in-person patients
ChatmountChatmount answers website, WhatsApp, and Instagram inquiries instantly and in parallel — the phone stops being the only door, and reception stops choosing between the patient at the counter and the one on the line
- Problem
Nearly half of inquiries arrive evenings and weekends, worth $200–850 each in treatment value
Chatmount24/7 answering plus inline booking converts after-hours interest into scheduled appointments before the patient messages a competitor in the morning
- Problem
Med-spa patients price-shop and won't call — they want package prices before committing
ChatmountThe bot answers treatment and package pricing from your own site and price list with citations, then offers a consult slot — turning anonymous price-shoppers into booked, consented patient leads
- Problem
Booking happens by callback, and callbacks become no-shows
ChatmountCal.com, Calendly, and Google Calendar integration books the appointment during the conversation — confirmed slot, right provider, no phone tag
- Problem
Urgent messages sit unread in the same inbox as routine price questions
ChatmountUrgency rules and frustration detection flag time-sensitive cases to staff in real time with full context, while routine Q&A stays fully automated
What Chatmount does for clinics & med-spas teams
Six features framed for clinics & med-spas workflows.
Treatment + pricing Q&A from your own site
Trained on your services pages, price lists, and FAQs. Patients get your prices and your pre/post-care instructions, cited to your pages — not generic medical content.
Appointments booked into your calendar
Cal.com, Calendly, and Google Calendar integrations offer live slots and confirm the booking in-chat — by provider, treatment type, or branch.
Consent-first patient lead capture
Contact details are captured with explicit consent inside the conversation and routed to your sheet, CRM, or clinic software via webhook — a clean, auditable lead trail.
Urgent-case flagging to staff
Pain, post-procedure complications, or distress escalate to a human immediately — Slack alert, full transcript, one-click takeover. The bot triages; it never diagnoses.
Every patient's language
Auto-detects and replies in 90+ languages — Hindi, Arabic, Malayalam, Tagalog — essential for Gulf clinics serving expat communities and Indian polyclinics alike.
Real conversations
What it looks like in the wild
Concrete examples — visitor on the right, Chatmount on the left.
Med-spa price-shopper, 11pm
How much is full-body laser hair removal? Do you have packages?
Our full-body laser package is ₹42,000 for 6 sessions (or ₹7,900 per single session) — that includes free patch testing and post-care serum. This month there's a 15% offer on 6-session packages. Would you like a free 15-minute consultation to assess your skin type? I can book you in as early as tomorrow, 4:30pm with Dr. Meera.
Walk-in clinic, urgent case flagged
I had a filler session at your clinic yesterday and the area is swollen and quite painful now.
I'm sorry you're dealing with that — post-procedure pain and swelling should be looked at promptly. I'm alerting our duty nurse right now with your details, and someone will be with you in this chat in a moment. If the swelling is spreading rapidly or you have difficulty breathing, please call emergency services immediately.
Arabic inquiry (auto-detected)
هل تقدمون جلسات علاج طبيعي في العيادة؟ وما هي أوقات الدوام يوم الجمعة؟
نعم — لدينا قسم علاج طبيعي متكامل، والجلسة تبدأ من 150 درهمًا. دوام يوم الجمعة من الساعة 2 ظهرًا حتى 10 مساءً. هل تودّ حجز موعد تقييم أولي؟ يمكنني عرض المواعيد المتاحة الآن.
The clinics & med-spas fundamentals, covered
- 24/7 instant response
- In-conversation lead qualification
- One-click human handover
- CRM + Slack integration
- Multi-language support
- Lazy-loading widget (CWV-safe)
- Source-cited answers
- 5-minute setup
FAQ
Frequently asked questions.
Everything clinics & med-spas teams ask before adding an AI chatbot.
We're a small polyclinic with one receptionist — isn't this overkill?
It's built for exactly that size. Setup is pasting your website URL and connecting a calendar — under an hour, no IT staff. The smaller the front desk, the more calls it physically cannot answer, and the more an always-on second desk pays for itself. One recovered consultation typically covers months of the subscription.
Our patients message on WhatsApp, not our website — does that work?
Yes. Connect your WhatsApp Business number and the same AI trained on your site answers there, in the patient's language, around the clock. Instagram DMs — where med-spa patients often start — are covered too, and the website widget is included for the patients who do come through Google.
Can it quote our treatment prices accurately?
It answers only from your content — services pages, price lists, package PDFs — and cites the source. You control what's published: many clinics list exact prices for standard treatments and configure consult-first responses for variable ones like injectables, where the bot books an assessment instead of quoting.
How is patient data and consent handled?
Lead capture is consent-first: the bot asks before storing contact details, and captured data lives in your workspace and flows only to destinations you configure (Google Sheets, email, webhook to your clinic software). Conversations are yours to review or delete. For a data-processing agreement or region-specific requirements, ask us about Enterprise.
What happens with urgent or emergency messages?
Configurable urgency rules — pain, post-procedure complications, emergency keywords — flag the conversation to your staff instantly with a Slack alert and full transcript, and a human can take over in one click. The bot never diagnoses or gives medical advice; it triages, escalates, and tells genuinely emergent cases to seek immediate care.
Which calendars and booking tools does it work with?
Cal.com, Calendly, and Google Calendar are native — the bot shows live availability and confirms bookings in-chat, and can route by provider or treatment type. If you run dedicated clinic-management software, the webhook destination pushes booking requests and lead details into it.
Does it work for Gulf clinics — Arabic-speaking patients, weekend schedules?
Yes. The bot auto-detects Arabic (and Hindi, Malayalam, Tagalog, and 90+ others) and answers in kind, from the same English training content. It's timezone-agnostic and follows whatever hours and Friday/weekend schedule your website states — which matters when your patients span Dubai, Riyadh, and Doha.
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