Privacy Policy
Last updated: February 11, 2026
Chatmount ("we", "us", or "our") operates the website www.chatmount.co and the Chatmount platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, and authentication credentials through our authentication provider (Clerk). We do not store your password directly.
Training Data
When you train an AI agent, you may upload PDFs, provide website URLs, or enter text and Q&A content. This data is processed and stored securely to power your agent's responses.
Chat & Conversation Data
We store messages exchanged between end-users and your deployed agents, including session metadata such as visitor IP addresses (anonymised), referring URLs, page URLs, and user-agent strings. This data is used to provide conversation history and analytics.
Payment Information
Subscription payments are processed through Razorpay. We do not store your full credit card or bank details. Razorpay handles payment data in accordance with PCI-DSS standards.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, credit consumption, and agent configurations.
2. How We Use Your Information
- Provide, operate, and maintain the Chatmount platform
- Process your training data to create and power your AI agents
- Store and display conversation history and analytics
- Process subscriptions and manage your account
- Send transactional emails (account confirmations, billing receipts)
- Improve our services, fix bugs, and develop new features
- Detect, prevent, and address technical issues or abuse
- Comply with legal obligations
3. Data Storage & Security
Your account data is stored in secure, managed databases. Your training data is processed and stored on our cloud infrastructure with strict access controls.
We implement industry-standard security measures including encrypted connections (HTTPS/TLS), access controls, and regular security reviews. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Third-Party Services
We use the following third-party services that may process your data:
Clerk
Authentication & user management
Razorpay
Payment processing
Each of these providers has their own privacy policy governing the use of your data. We encourage you to review them.
5. Data Shared with AI Providers
When an end-user sends a message to your deployed agent, relevant portions of your training data and the user's message are sent to our AI provider to generate a response. Our AI provider processes this data according to their API data usage policy and does not use API inputs to train their models.
We do not sell, rent, or share your training data or conversation data with any other third parties for marketing or advertising purposes.
6. Data Retention
We retain your account data for as long as your account is active. Training data and training data are retained until you delete the associated agent or your account.
When you delete an agent, all associated training sources, training data, conversation history, and configurations are permanently removed from our systems.
If you delete your account, all your data including agents, training sources, conversations, and personal information will be permanently deleted within 30 days.
7. Your Rights
- Access: You can access and download your data at any time through the platform
- Correction: You can update your account information and agent configurations
- Deletion: You can delete individual agents or your entire account
- Portability: You can export your training sources and conversation data
- Objection: You can contact us to object to specific data processing activities
To exercise any of these rights, contact us at hello@chatmount.co.
8. Cookies & Local Storage
We use cookies and local storage for authentication sessions (managed by Clerk), theme preferences, and essential platform functionality. We do not use third-party tracking or advertising cookies.
9. Children's Privacy
Chatmount is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Chatmount after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: